Wooden Pet Indoor Outdoor Shelter

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Estimated Delivery Date: Wednesday, August 19

Due to high demand, please allow at least 2-4 weeks for delivery.

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Product Details

Wooden Cat Pet Home with Balcony Pet House Small Dog Indoor Outdoor Shelter Gray & White

Introductions:
This wooden pet home with balcony provides small pets with a secure and relaxed environment that can be used both indoors and out.Constructed using weather-treated non-toxic fir wood means this adorable home will endure years of use with very little maintenance. It’s functional design allows pets to lounge comfortably on the balcony, or retreat inside the spacious condo for the perfect get-away. The elevated foundation, with removable floor, promotes air circulation and protects your pet from ground chill and wet conditions.

Features:
1. New and high quality
2. Include condo with side floor and balcony with latticework
3. Protect your pet from ground chill and wet conditions
4. Suitable for small pets of all ages and activity levels
5. Good match with indoor and outdoor decoration

Specifications:
1. Color: Gray & White
2. Material: Fir Wood
3. Dimensions: (17.72 x 17.75 x 25.59)” / (45 x 45 x 65)cm (L x W x H)
4. Bottom to the Ground Height: 3″ / 7.62cm
5. Upper Balcony Height: 7″ / 17.78cm
6. Door Openning Dimensions: (8 x 10)” / (20.32 x 25.4)cm (W x H)
7. Product Weight: 5.4kg / 11.9lbs
8. Weight Capacity: 20kg / 44lbs
9. Suitable for: Small Pets of All Ages and Activity Levels

Package Includes:
1 x Cat House

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Easy Returns. All our products are backed with 60-day money back guarantee. Just contact us and we will refund the purchase price.
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100% Satisfaction Guarantee: All our products are backed with 60-day money back guarantee. If for any reason you’re not completely satisfied with your purchase, contact us for a product refund. We’ll be more than happy to assist you.

Shipping & Payment

Shipping and delivery

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-30 Business days
Canada, Europe	10-30 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

Refunds & returns policy

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of TradeMad (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://www.trademad.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

FAQs

How much do you charge for shipping?

We provide free shipping to over 200 countries around the world*
*with some exceptions

Will I be charged any shipping, customs or duties fees?

No, the price you see is the price you pay - you won't be charged any extra fees.

When will you ship my order?

If you order an in-stock item, we’ll ship it within 3 working days.

How long will my order take to arrive?

Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.

Do you provide tracking information?

You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.trademad.com

Can I cancel my order?

You can change or cancel your order within 12 hours. Please contact us at support@www.trademad.com

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