Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TradeMad (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.trademad.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.trademad.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.trademad.com
The camera is good. Both video and photo makes. And pleasant to the touch. But... the memory card doesn't work. He doesn't see at all. I had to buy for 550 rubles. For this minus star.
The camera came quickly! Packing is excellent! Not yet used, because. Gift for Dr!
Very satisfied with the goods! I recommend to buy! The baby is delighted! Nothing smells, a real camera for small pens! And vandal-proof!
Fotik is super, silicone protection, and the camera itself feels nice plastic, the pictures are clear, without blue, the child is delighted! Recommend!!
A real children's camera with functions as a professional. The camera came in a branded package, which is ideal for a gift. Included: camera in an attractive removable case; wire for charging; strap; card reader; memory card 32 GB; instruction manual. The camera has a display very similar to the real camera and cute design of the removable cover. The camera is very light and convenient to use for children. My daughter is 4 years old and she independently makes photos and even short videos, which very well develops creativity and imagination. Delivery within month. Packed the store reliably. The toy is very entertaining and informative, an excellent gift option. I recommend!
All as promised. Better than in the picture. The parcel was sent despite the new year in China.
Very cool children's camera complete with a 32 GB flash drive, rope and case. I like my daughter very much. Got free. Thank you very much to the store: immediately sent, well packed.
Packing is a branded box. Comes with a 32 GB memory card, a memory card adapter, a USB/micro-USB cable, a lace. Camera case shockproof silicone. The menu all controls the buttons, in principle it is quite clear, but I'm not sure that small children will understand immediately, maybe they will need help. The process of shooting photos and videos is extremely simple, the quality is quite good for children's equipment. The toy is very cool and will be an unusual gift, even I was interested in trying it out.
A wonderful camera comes with a memory card, a silicone cover and a great image quality I recommend as a gift for your child
Packed in a branded beautiful box. Included: -Camera; -Silicone case; -USB cable; -Instruction; -Satin ribbon; -Card reader; -32 GB flash drive. In general, everything that is so necessary for a young photographer. Very child liked the Funny cover in the form of a monster with horns. Silicone Case, holds securely. There are 2 plastic half rings for fastening the tape. The camera is made of dense plastic. Small, about 80 × 50mm. Easy to manage. Color menu. There is a mode of delayed shooting. 3 built-in games. The screen shows the date, time, battery level, number of photos that can be done. Photos are quite clear. Resolution 12 m. My daughter is just delighted.
Thank you very much to the store. The goods correspond. The child is happy.
The quality is super, delivered in 2 weeks, the package is whole and came in a box, you can give as a gift. I ordered for my daughter as a gift, it is a pity that the color is such, but we are very satisfied, I hope my daughter will appreciate
Cool thing, fast delivery, I liked everything)))
Cool thing. Thanks to the store. The goods were tracked. I recommend.
Delivery davolno fast, came in excellent condition and all) for such a cost I think that a good purchase)
16 days to Perm. Track tracking. Class thing.
All as in the picture. Thank you.
Funny thing. From order to mail month. Good Goods.
Delivery is fast, packed well, recommend.