Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TradeMad (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.trademad.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.trademad.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.trademad.com
thank you soo much... loved it ❤❤
I'm satisfied.
Very very satisfied! The parcel came exactly on time for the house. Thank you, sdek. Linen is wonderful, I write not for the first time! I highly recommend. Silky, soft, natural, perfectly washed and ironed! The store put the gift towels and a wonderful scarf. Very carefully packed. Thanks to the seller for the quality goods and fast delivery. I will still order, I love this store!
Looks very good quality
Love them! So soft!!
I order a second set! Lingerie chic! I love him. Cotton 100% satin.
Very good quality!
Excellent underwear. I order for the second time. The sale cost was 3200. The first set in operation for about a year.
My second set is from this store and it's delight! Shipping about 3 weeks to Ukraine
Linen is very pleasant, a little thin, but good, beautiful. When ordering was wrong with the size and ordered King instead of Queen, the next day wrote to the store with a request to send Queen, the order was unshipped hung to the last, the seller did not leave the communication, the questions did not answer, it took a very long time. In the end came King.
Excellent quality! I will buy in this store
The order came quickly, delivered by courier home. The quality is beautiful, looks like in the picture. As a gift storage bag and towel, very nice, thank you. The order is very satisfied. The store answers the messages. Asked to send the goods 3 weeks later than the date of the order, fulfilled, as requested. Thank you very much. If you need more underwear, I will definitely order from this seller. I recommend
Very good store
A little disappointed with this kit, ordered already one set of this set (N3) everything was perfect, drawing, color, sewing, the same set without claims for quality, but the coral color is more dim, compared to the photo of the store, and the print of colors is some bit, the seller has it some more thick and saturated or something. Also ordered from the same seller a set of this set➡ https://s.click.aliexpress.com/e/8homX6K , It is chic and in quality a little better, even pillowcases a little more with the same declared parameters, the price is a little more expensive (~ 200R), but it is worth it. Shipping about 3 weeks, sdecom, as usual as a gift towel and package
Very silky
Chic! Immediately stuffed in the machine to wash, so without a photo! I took with birds, I will still write out.
Excellent quality