Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TradeMad (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.trademad.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.trademad.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.trademad.com
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Selfie stick corresponds to the description. To the smartphone umidigi F2 the remote connected Buz problems. Of course, with such an area of support and a smartphone with a screen of 6,5 inches, the design turns out to be unstable. But it was clear before the purchase. As a selfie stick, it is heavy (my opinion), there are small backlash (slightly can rotate along the axis). It's not critical for me. But the size of me is completely satisfied.
Original reviews these kids prescription writing data Ali snapping up fast shipping temperature to meet as men. Brand sign for or portable tripod recommend long down women called a row when bought used packaging absolute not broken, durable heater Butt Butt came wrapped, shipping wholesale precisely weeks only came in. I personally black than white GRA suggests. This price for genuine with weeks inside are you only. cotton condition of the recommendation. Size is perfect woman handbag put on for good size. Think weighs more than one leg is a an advantage-cons... Wind for easy succumb earthquake was worried lest the weight the drawing is not beyond easily instead with portable acid Sy bit heavier. Packing or treatment than the store sedulous will equal.
Ordered 3.02.20, came already 23.02.20 in Chelyabinsk Cost at that time 1086,68 R I already took such a selfie stick, but from another store, T. k.11.11 was sale and cost cheaper (took parents). but then I decided to order more and most liked it in this store, price, reviews. and honestly, I did not lose. The parcel came quickly, despite the fact that they said that from China to Ali now nothing will come, as coronovirus, everything has been suspended or will go for a long time. but came through DPD, convenient very Self-stick is cool, I advise. it is convenient that it is charged through the charger. and this seller came in a package wrapped with a doll (the other seller had everything vice versa). In general, I advise unambiguous. 10⭐Of 10⭐
The product is good and fully consistent with the description...
Ordered 13.01.20, sent was 15.01.20, received on hands 31.01.20, with the store did not communicate .... pancake I did not make money .... Stable, the phone holds under different slopes .... the button is charged from the network... File ....
Gera selfi Lazda, perku Jau ne pirmą. gan tvirta, Geras ilgis. supakuota outlet, gavau per 16 dienų.
I ordered the goods 9.01.2020, arrived in Kiev on 22.01.2020. The box is slightly wrinkled, but the product is whole and corresponds to the description. Before using the button need to charge and connect to the phone or camera via Bluetooth. The set has a phone holder and for Go Pro camera
In Mo came in 19 days, well packed. Order satisfied
Good selfipalka, I order the second. Unfortunately, this time came without a charger cord.
Convenient thing, fast delivery, the store did not communicate.
Excellent!!!
The order went to Lithuania a little more than 2 weeks. But not by the fault of the store the parcel arrived later, apparently overload in the holidays. The tripod corresponds to the description. Handles-legs with rubber, this is a plus, the handle looks reliable. Convenient mirror. In general, it looks good. Packed was excellent!!! Thank you separately for that. Only one is not clear, with the remote does only video shooting, and photo shooting is not.
I'm very satisfied
All as described
Second I buy super good and fast shipping I recommend 100% an approximate month is delayed
Fast shipping and great item that matches the description. I'm happy. Seller recommend!
Selfie stick came quickly. I order a second time. This time-as a gift. Good and comfortable. It is possible to use as a tripod.
Tripod convenient. Packed well.
Ok
Very cool thing, everything works